Customer Service Representative

Maharishi International University Recreation Center

January 2023 — December 2025

• Processed 50+ weekly member inquiries with systematic triage and documentation, creating structured feedback loops that directly informed operational improvements and enhanced member experience.
• Ensured financial accuracy by reconciling daily cash drawers and maintaining meticulous transaction records, supporting reliable financial reporting and audit compliance.
• Optimized resource allocation through data analysis partnerships with program coordinators, tracking class utilization and facility patterns to drive informed scheduling and staffing decisions.